FREE DELIVERY in Ireland when you spend over €40. Unfortunately we are unable to send liquids outside Ireland. THERE ARE DELAYS WITH AN POST & OUR COURIER COMPANY. WE APPRECIATE YOUR PATIENCE.

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Shipping & Returns

Shipping

Please note that due to a number of factors, carriers are experiencing much higher delivery volumes and delays than normal. So unfortunately delays are inevitable and this is out of our control.  Please be aware of this when placing your orders.

We do our very best to process orders as soon as possible but we cannot guarantee delivery times.

We appreciate your patience and understanding at this time.

Please allow 3-10 days for your delivery.

Deliveries outside Ireland will usually take longer than 10 days.

Free shipping in Ireland when you spend over €40

Flat rate of €5.95 for orders under €40 in Ireland
We now use Fastway Couriers for shipping in Ireland & An Post for orders outside of Ireland (Europe)

If you would prefer to get your delivery with An Post, just let us know in the notes section when placing your order or give us a call on 01-6719702.

We can ship to virtually any address in Europe. Note that there are restrictions on some products, and some products cannot be shipped to certain destinations.

PLEASE NOTE WE CANNOT SHIP LIQUIDS OUTSIDE IRELAND

For International orders please email us at info@downtoearth.ie or call us on +353 1 6719702

Please note we CANNOT guarantee that your order will arrive the next day. During busy times such as the Christmas period, deliveries generally take longer.

During Bank Holidays deliveries will take longer as Couriers & An Post do not operate on Bank Holidays.

Sometimes, unfortunately we may be out of stock of a product that you order. If this happens we will call you and either offer you an alternative, refund you or give you the option to have it sent out at a later date.

Unfortunately due to BREXIT there are a number of products out of stock at the moment.

Packaging

We reuse & recycle packaging so sometimes the box that your order arrives in does not reflect the contents. We do our best to keep packaging to a minimum but sometimes we need to use a bit extra to ensure your products arrive safely.

The packing foam bits that we sometimes use are biodegradable and can be dissolved in water.

From 1 January 2021 we will no longer be delivering to the UK (excluding Northern Ireland). 


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 5 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (2 to 4 business days).

If you need to return an item, please contact us on 01-6719702 or email us at info@downtoearth.ie

Made in Ireland by Milk Bottle