FREE DELIVERY in Ireland when you spend over €30. Unfortunately we are unable to send liquids outside Ireland. 

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Shipping & Returns


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 5 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (2 to 4 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. 

Shipping

We can ship to virtually any address in Europe. Note that there are restrictions on some products, and some products cannot be shipped to certain destinations.

For International orders please email us at info@downtoearth.ie or call us on +353 1 6719702

Free shipping in Ireland when you spend over €30
We use An Post for shipping. 

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping company we use, all weights will be rounded up to the next full pound.

For An Post Express deliveries, please note we CANNOT guarantee they will arrive next day, or at weekends or bank holidays. During busy times such as the Christmas period, deliveries generally take longer.

Made in Ireland by Milk Bottle