You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 5 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (2 to 4 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please note that due to Covid-19 carriers are experiencing much higher delivery volumes than normal. So unfortunately delays are inevitable. Please be aware of this when placing your orders. We do our very best to process orders as soon as possible but we cannot guarantee delivery times. We appreciate your patience and understanding at this time. Please allow 3-10 days for your delivery.
Deliveries outside Ireland will take longer.
Free shipping in Ireland when you spend over €30
Flat rate of €4.95 for orders under €30 in Ireland
We now use Fastway for shipping in Ireland & An Post for orders outside of Ireland (Europe)
If you would prefer to get your delivery with An Post, just let us know in the notes section when placing your order or give us a call on 01-6719702.
We can ship to virtually any address in Europe. Note that there are restrictions on some products, and some products cannot be shipped to certain destinations.
For International orders please email us at firstname.lastname@example.org or call us on +353 1 6719702
Please note we CANNOT guarantee that your order will arrive the next day. During busy times such as the Christmas period, deliveries generally take longer.
Sometimes, unfortunately we may be out of stock of a product that you order. If this happens we will call you and either offer you an alternative, refund you or give you the option to have it sent out at a later date.
Unfortunately due to BREXIT there are a number of products out of stock at the moment.
We reuse & recycle packaging so sometimes the box that your order arrives in does not reflect the contents. We do our best to keep packaging to a minimum but sometimes we need to use a bit extra to ensure your products arrive safely.
From 1 January 2021 we will no longer be delivering to the UK (excluding Northern Ireland).
Made in Ireland by Milk Bottle